Terms of Service

Terms of Service

Last updated: January 7, 2026

These Terms of Service (the “Terms”) govern your access to and use of the services, tools, and websites provided by Sure As Ship (“Sure As Ship,” “we,” “us,” or “our”). By accessing or using the Service, you agree to these Terms.

1) Services

The Service enables you to create and manage shipments, retrieve courier rate quotes, print labels, and track packages with supported couriers. Sure As Ship facilitates interactions between you and couriers but does not physically transport items.

You are responsible for your use of the Service and for ensuring your shipments comply with all applicable laws, regulations, and courier rules.

2) Accounts & Eligibility

  • Account Information. You must provide accurate, complete information and keep it up to date.
  • Security. You are responsible for maintaining the confidentiality of your login credentials and for all activities on your account.
  • Capacity. You represent that you can enter into a binding contract in Canada (e.g., you have legal capacity and authority if registering on behalf of an organization).

3) Shipments, Couriers & Your Responsibilities

  • Courier Terms. Shipments are subject to the applicable courier’s terms, policies, and limitations. By printing a label or arranging carriage, you agree to the courier’s terms.
  • Packaging & Declarations. You are solely responsible for proper packaging, labeling, addressing, and truthful declarations (weight, dimensions, contents, value, customs paperwork, etc.).
  • Prohibited/Risky Items. You must not ship prohibited items and must comply with all import/export, dangerous goods, and other regulatory requirements.
  • Claims. Loss, delay, or damage claims must generally be made directly with the courier and are subject to the courier’s processes and limits.

4) Rates, Fees, Taxes & Payment

  • Rates. Displayed rates are estimates based on information provided at quote time and can vary based on courier rules, dimensions/weight accuracy, surcharges, and delivery outcomes. Actual charges may differ due to the factors described in “Variable Surcharges” below.
  • Variable Surcharges. You acknowledge that certain surcharges are subject to change or may be assessed after booking:
    • Fuel Surcharges: Couriers adjust fuel surcharges weekly based on fuel costs. We include the current fuel surcharge in quoted rates, but the surcharge at time of delivery may differ slightly from the surcharge at time of quote.
    • Additional Handling Fees: Packages exceeding courier weight thresholds (typically 50 lbs / 22.7 kg) may incur additional handling fees of $6–$30 per package depending on the courier and service.
    • Dimensional Weight: Couriers may re-measure packages and apply dimensional weight (L × W × H ÷ 139) if it exceeds actual weight. Any difference between declared and measured dimensions may result in adjusted charges.
    • Residential Delivery: Deliveries to residential addresses may incur residential surcharges ($3–$5 per package). We recommend marking addresses as residential at booking to include this fee in your quote.
    • Address Corrections: If a courier corrects an incomplete or invalid address, address correction fees ($10–$20) may be assessed.
    • Remote/Extended Area: Deliveries to remote or extended delivery areas may incur additional surcharges as determined by the courier.
    You are responsible for providing accurate shipment information. We will pass through any courier-assessed adjustments to your account.
  • Business Timezone & Billing Periods. Sure As Ship operates in Eastern Time (America/Toronto timezone). All billing periods, discount calculations, monthly volume tiers, and invoice dates are determined based on Eastern Time. For example:
    • Monthly discount tiers are calculated based on shipments created during the calendar month in Eastern Time (from 12:00 AM Eastern on the first day of the month through 11:59 PM Eastern on the last day of the month).
    • Weekly invoices for Preferred accounts cover Sunday through Saturday in Eastern Time.
    • All timestamps, reports, and date-based features reference Eastern Time unless explicitly stated otherwise.
  • Fees & Taxes. You agree to pay all charges, surcharges, adjustments, and applicable taxes. Currency is CAD unless stated otherwise.
  • Platform Fees. BYOC and Preferred accounts are subject to platform fees:
    • BYOC: Per-shipment fee (plus applicable taxes) for each BYOC label generated. You pay your couriers directly for shipping costs.
    • Preferred: A one-time setup fee and monthly program fee. If using BYOC with Preferred, a reduced per-shipment fee (plus applicable taxes) applies to BYOC labels.
    Current fee amounts are available on our Plans and Pricing pages. We may adjust fees from time to time with reasonable notice.
  • Processing Fees. Payment processing fees (2.9% + $0.30 per transaction) are handled as follows:
    • Pay-as-You-Go: Processing fees are passed through and included in the checkout total.
    • BYOC: Processing fees are passed through and added to each weekly statement.
    • Preferred: Processing fees are waived (absorbed by Sure As Ship).
  • Margin Protection Fee. To ensure sustainable operations when courier discounts are limited, a margin protection fee may apply to Sure As Ship (SAS) shipments when the effective discount falls below a specified threshold. This fee applies to both Pay-as-You-Go and Preferred accounts using SAS rates, but does not apply to BYOC (Bring Your Own Courier) shipments. The fee is calculated as the greater of: (a) a flat amount, or (b) a percentage of the transport cost, and is subject to applicable taxes (HST/GST/PST). Current parameters (flat amount, percentage, and discount threshold) are available on our pricing page. We may adjust these parameters from time to time, and will provide reasonable notice of material changes via email or in-product notification.
  • Invoicing & Payment Terms. Invoices for BYOC and Preferred accounts are issued weekly (Sunday–Saturday billing periods). Payment terms vary by account type:
    • Pay-as-You-Go: Payment is due immediately at checkout.
    • BYOC: Net 7 payment terms. BYOC customers who enable auto-pay receive extended Net 30 terms.
    • Preferred: Net 7 payment terms (always, regardless of auto-pay status).
    Automated enforcement applies as follows:
    • 15 Days from Invoice Date (8 days overdue): Discount suspension. All volume-based discounts and promotional pricing are suspended. Shipments will be charged at standard rates until the outstanding balance is paid.
    • 22 Days from Invoice Date (15 days overdue): Account suspension. The account is fully suspended and cannot create new shipments until payment is received in full.
  • Loss of Discount. Any discounted rates, promotional pricing, or Preferred-plan benefits are contingent upon timely payment and good standing. If an account becomes delinquent (15+ days from invoice date), applicable discounts are forfeited until all outstanding balances are paid in full. We may retroactively adjust invoices to standard rates for shipments rated/processed during a delinquent period.
  • Reinstatement of Benefits. Upon full payment of outstanding balances, suspended discounts and Preferred benefits (if any) may be reinstated prospectively at our discretion; prior shipments are not re-rated.
  • Right to Require Prepayment. Following delinquency or repeated non-payment, we may require prepayment, a deposit, or a valid payment method for automatic settlement of courier adjustments and future charges.
  • Payment Processing. Sure As Ship does not store payment card numbers. Cards are (or will be) processed by a third-party payment processor (e.g., Stripe) subject to that provider’s terms and privacy policy.
  • Adjustments & Chargebacks. You authorize adjustments if couriers assess differences (e.g., weight/dimension corrections, address corrections). Excessive chargebacks may result in suspension.
  • Responsibility for Additional Charges. You agree to pay all additional charges, surcharges, fees, and adjustments assessed by couriers after booking, including but not limited to: fuel surcharge adjustments, weight or dimensional weight corrections, address corrections, residential delivery fees, remote area surcharges, additional handling fees, and any other courier-assessed charges. These charges will be billed to your account when we receive them from the courier, and payment is due according to your account terms. Sure As Ship is not liable for any difference between quoted rates and final courier charges.
  • Declared Value & Carrier Liability. The “Declared Value” you specify when booking represents the maximum amount a carrier will reimburse for loss or damage. Declared value coverage is carrier liability—not insurance—and is subject to the carrier’s terms, conditions, and exclusions. You are responsible for accurately declaring the value of package contents. If you do not declare a value, carrier liability is limited to the carrier’s default (typically $100 CAD or less). Declared value fees charged by carriers are included in your quoted rate when applicable. Sure As Ship makes no warranty regarding carrier claim outcomes and is not liable for lost, damaged, or delayed shipments. Claims must be filed directly with the carrier according to their procedures.

5) Refunds & Cancellations

  • Courier Rules Apply. Cancellations and refunds are subject to the underlying courier’s rules and limitations. If a courier does not permit cancellation or refund, we cannot override that decision.
  • Processing Fees. Payment processing fees (e.g., Stripe fees) are non-refundable. If a booking is cancelled and refunded, the refunded amount will exclude such fees.
  • Timing. Refund eligibility generally requires that the label has not yet been used, scanned, or voided by the courier. Once a shipment is in transit, refunds are not available.
  • Transparency. We will display the outcome of your cancellation request (approved, denied, or partial refund) in your account, based on courier confirmation.

6) Service Changes & Availability

We may update, suspend, or discontinue any aspect of the Service at any time. We make reasonable efforts to keep the Service available but do not guarantee uninterrupted, timely, or error-free operation.

7) Term & Termination

  • By You. You may stop using the Service at any time. Closing your account does not affect obligations or amounts owed.
  • By Sure As Ship. We may suspend or terminate access for any reason, including misuse, non-payment (including balances outstanding 22 days or more from invoice date), fraud, legal/regulatory risk, or to protect the Service.
  • Post-Termination. We retain transaction records (e.g., shipment/invoice data) for up to 7 years for legal, tax, audit, and fraud-prevention purposes; see our Privacy Policy.

8) Disclaimers

To the maximum extent permitted by law, the Service is provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties and conditions, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy of data (including quotes, tracking, or delivery estimates).

9) No Liability

To the maximum extent permitted by law, Sure As Ship will have no liability for any indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits; loss of data; or costs related to lost, delayed, damaged, or misdelivered shipments, courier performance, or events beyond our reasonable control. For jurisdictions that do not allow certain exclusions, any liability that cannot be disclaimed is limited to the lesser of (a) CAD $100 in the aggregate or (b) the amounts you paid to Sure As Ship for the Service in the three (3) months preceding the event giving rise to the claim.

10) Indemnity

You agree to defend, indemnify, and hold harmless Sure As Ship and our affiliates, officers, directors, employees, and agents from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your shipments, your use of the Service, or your violation of these Terms or applicable law.

11) Governing Law & Venue

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction and venue of the provincial or federal courts located in Toronto, Ontario.

12) Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide notice (e.g., in-product notice or email). Changes take effect on the stated effective date. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

13) Contact

Questions about these Terms? Contact us at legal@sureasship.com.

Also see our Privacy Policy.