Issue #512
Issue Details
| Issue ID | #512 |
|---|---|
| Type | Lost Package |
| Status | Open |
| Reported | Jun 2, 2026 7:00 AM |
Your Description
Parcel marked delivered but never arrived. Recipient confirms non-receipt.
Status Timeline
- Reported — Jun 2, 2026 7:00 AM (completed)
- In Progress — Awaiting review (pending)
- Resolved — Pending
Support Updates
Support Team — Jun 2, 2026 8:00 AM
Opened a trace with the carrier.
Related Shipment
| SRN | SRN-3621 |
|---|---|
| Carrier Tracking # | SAS123456789CA |
| Courier | Canadapost |
| Service | Expedited Parcel |
Need More Help?
If you have additional information about this issue or need urgent assistance, please contact our support team.
Issue Details
| Issue ID | #512 |
|---|---|
| Type | Lost Package |
| Status | Open |
| Reported | Jun 2, 2026 7:00 AM |
Your Description
Parcel marked delivered but never arrived.
Recipient confirms non-receipt.
Status Timeline
- Reported — Jun 2, 2026 7:00 AM (completed)
- In Progress — Awaiting review (pending)
- Resolved — Pending
Awaiting Review
Your issue has been received and is awaiting review by our support team. We typically respond within 1-2 business days.
Related Shipment
| SRN | SRN-3621 |
|---|---|
| Carrier Tracking # | SAS123456789CA |
| Courier | Canadapost |
| Service | Expedited Parcel |
Issue Details
| Issue ID | #512 |
|---|---|
| Type | Lost Package |
| Status | In Progress |
| Reported | Jun 2, 2026 7:00 AM |
Your Description
Parcel marked delivered but never arrived.
Recipient confirms non-receipt.
Status Timeline
- Reported — Jun 2, 2026 7:00 AM (completed)
- In Progress — Being reviewed (completed)
- Resolved — Pending
Status Update
Our team is actively working on resolving this issue. You’ll receive an email notification when it’s resolved.
If you need to provide additional information, please reply to the acknowledgment email you received when reporting this issue.
Related Shipment
| SRN | SRN-3621 |
|---|---|
| Carrier Tracking # | SAS123456789CA |
| Courier | Canadapost |
| Service | Expedited Parcel |
Variant: Resolved Issue
Resolved issue with a Support Updates card containing two notes plus a resolved date; full timeline all completed.
Issue Details
| Issue ID | #512 |
|---|---|
| Type | Lost Package |
| Status | Resolved |
| Reported | Jun 2, 2026 7:00 AM |
| Resolved | Jun 4, 2026 12:30 PM |
Your Description
Parcel marked delivered but never arrived.
Recipient confirms non-receipt.
Status Timeline
- Reported — Jun 2, 2026 7:00 AM (completed)
- In Progress — Being reviewed (completed)
- Resolved — Jun 4, 2026 12:30 PM (completed)
Support Updates
Support Team — Jun 3, 2026 5:00 AM
Opened a trace with the carrier.
Support Team — Jun 4, 2026 12:25 PM
Carrier confirmed loss; credit issued.
Issue resolved on Jun 4, 2026 12:30 PM
Related Shipment
| SRN | SRN-3621 |
|---|---|
| Carrier Tracking # | SAS123456789CA |
| Courier | Canadapost |
| Service | Expedited Parcel |
Need More Help?
If you have additional information about this issue or need urgent assistance, please contact our support team.